Privacy Policy

Privacy Policy

Effective Date: 22-04-2025
For: Forumloft Enterprises (Fleetlink & Cabbr ERP)

What Information Do We Collect?

When you interact with Forumloft or use our services under Fleetlink and Cabbr ERP, we may collect the following types of personal information:

  • Name, address, email address, and phone number

  • Company details and user roles (for B2B clients)

  • Login credentials and user preferences

  • Device location (for GPS tracking via Fleetlink mobile app)

  • IP address, browser type, and access logs

  • Uploaded files and images (e.g., driver profiles, documents)

How Do We Collect Information?

We collect information through:

  • Direct input by users during registration, inquiry, or onboarding

  • Fleetlink and Cabbr ERP mobile app usage (real-time GPS, logs, trip data)

  • Website interactions such as forms, cookies, and chat

  • Third-party sources, only if you’ve granted permission to share your data

How Do We Use Your Information?

We use your data to:

  • Deliver, improve, and personalize our services

  • Provide customer support and send service updates

  • Generate invoices, duty slips, and analytics

  • Enhance security and monitor usage patterns

  • Comply with legal and regulatory obligations

Mobile App Data (Fleetlink & Cabbr ERP)

Our mobile apps may request access to:

  • Location – for real-time GPS tracking

  • Storage/Camera – for document/photo uploads

  • Internet – for syncing data with our servers

All permissions are used solely for app functionality and are not shared with third parties without your consent.

Confidentiality

We do not sell, rent, or share your personal data with third parties except:

  • When required by law or legal process

  • When necessary to provide core services (e.g., SMS gateway providers, hosting)

  • With your explicit consent

We are not responsible for the privacy practices of external websites linked through our platforms.

Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, or support our business operations. Specifically:

  • Vehicle movement and GPS tracking data is stored for a maximum of 3 months. After this period, it is automatically deleted from our systems to ensure data privacy and optimize storage.

  • Other data, such as user profiles, billing history, and business records, may be retained longer if required for compliance, accounting, or customer service purposes.

You may request early deletion of your data, which we will process in accordance with our policies unless retention is legally required or essential to your active services.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent for data processing

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@fleetlink.in.

Making a Complaint

If you’re not satisfied with how your data is being handled, please contact us at support@fleetlink.in with details of your concern. We aim to investigate and respond within 15 working days. If the issue remains unresolved, you may escalate it to the relevant data protection authority.

Updates to This Policy

We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

Contact Us

For privacy concerns or data requests:
📧 support@fleetlink.in
🌐 https://fleetlink.in